What does “Employee Liability Information (ELI)” mean?
Under the TUPE Regulations your current employer has to provide, in a timely manner, details of your contractual terms and conditions, such as pay, holiday entitlement, sickness terms etc.

Does TUPE safeguard my terms and conditions of employment such as pay, hours and holidays? If so, for how long?
TUPE ensures that all employees eligible to a TUPE transfer will maintain, as far as possible, the same terms and conditions of employment. There is no specific time limit which applies to protection of terms and condition of employment. Contracts of employment include all written terms and conditions of employment e.g. pay, continuity of service, holiday entitlement, job title, and sick pay provisions. (Unless specifically stipulated in the measures).
There are special (TUPE) rules regarding some aspects, including pensions. ISS aim to provide a comparable pension arrangement and minimise changes.

What happens if I don’t want to transfer to ISS, Is there a choice over TUPE?

If you have been identified as being ‘in-scope’ and therefore eligible to Transfer but decide independently that you do not to wish to transfer to ISS you will effectively be resigning, as the position will no longer be available with your current employer post transfer date.

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Pay, Pension & Benefits

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Pay frequency and dates
ISS will receive official confirmation of your pay frequency and pay dates when the Employee Liability Information is received from your current employer. We will then work closely with our Payroll team to determine if there is going to be any changes. This will form part of the Measures and we will then consult with any recognised Trade Union and elected Employee Representatives.

What are the pension arrangements for employees transferring across to ISS, currently on a Defined Contribution (DC) Pensions Plan?
As a current member of your parent company’s DC pension plan, from the date of transfer you will be enrolled into the ISS DC pension plan, provided by SMART Pension Scheme. Your current contribution levels (both the employee and employer contributions) will remain the same.
The Pension Scheme you had with your current employer will be deferred until such time as you retire or you wish to move the funds to another pension scheme – please see link below for advice
https://www.gov.uk/plan-retirement-income/get-financial-advice

If I pay additional voluntary contributions on my pension; will this continue with ISS?
Yes

Can I opt out of paying into the ISS pension scheme?
Employees transferring to ISS on 1st October 2025 will be automatically enrolled in the ISS SMART Pension Scheme.
New Joiners are automatically enrolled into the DC pension plan and can choose to opt out. However, under auto-enrolment legislation, they can only opt-out once they have been enrolled (i.e. not before they transfer).

I previously worked and had a pension at ISS. Can we restart our old ISS pensions?
Unfortunately not, but there would be an opportunity to merge, but that would be down to individual choice, however we would always suggest taking the advice of someone qualified in this field prior to making any decisions

What will happen to my existing Life Assurance?
If you are eligible to Life Insurance, you will be entered into the ISS scheme. The current levels of Life cover will be maintained.

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Annual Leave

How do I book annual leave?

We will provide joining instructions for how to book annual leave once you have joined ISS.

Can I continue to book holidays for later in the year while still employed with my current employer?
Yes – the way you currently book holidays can continue as normal. This will still be subject to authorisation by your line manager.

Will our remaining holiday entitlement transfer?
Your contractual holiday entitlement will transfer to ISS. Any holidays accrued but not taken up to transfer date will transfer to ISS.

Can I carry over my remaining leave to the new holiday?
Employees are responsible for ensuring that all entitlements are taken in each holiday year.

How much notice do we need to give to book time off?
Ideally 28 days’ notice is required for all holiday bookings.

Can I book longer than 10 days for family events, special occasions and similar?
Yes – provided that you give as much notice as possible and your shifts can be covered. Please do not book anything without pre-authorisation of the holidays.

Can I book off Christmas?
We usually operate on a first come first served basis, however for occasions such as festive breaks we ensure that it is fair and not the same person every year.

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Operational Processes

I have a laptop and a phone with my current employer, will ISS provide this?
IT Equipment will only be issued to those deemed to have a specific requirement to utilise. Desktop Systems for multi-use may be deployed.

What uniform will we be getting?
For those required to wear a uniform we will be working closely with the client in determining what those may look like, we aim to confirm this back to you at the earliest opportunity.

Will I have an ISS email address set up?
Everyone who is deemed to have a need and require access to specific systems will receive an ISS Email Address including all Line Managers.

When will ISS paperwork and equipment be issued to this site?
All necessary equipment will be ordered and will be in place by the contract start date.

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Training & Compliance

​How will training be delivered post transfer?

ISS carry out training in a number of different ways from virtual through our LMS (Learning Management System) to in-person sessions, depending on the requirement. All employees will receive login details for the LMS once you are set up on the ISS payroll system.

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Fleet

Do ISS use electric vehicles?
Yes, ISS have an electric first policy that applies to Company Cars. Our Commercial vehicles are primarily combustible engines at the moment but we are currently working towards an EV fleet.

We are currently safety netted with fleet vehicle duplex cameras, speed limiters and cruise control. Will ISS afford us the same level of protection?
We are not is a position to provide exact specifications of vehicles as we are still looking to procure them and the vehicles will vary by role and requirement. However we work with our preferred suppliers and OEMS to provide the most suitable vehicles and we will prioritise safety.

We are also further safety netted by the safe Hub system. Will ISS afford us this level of protection?
We are not is a position to provide exact specifications of vehicles as we are still looking to procure them and the vehicles will vary by role and requirement. However we work with our preferred suppliers and OEMS to provide the most suitable vehicles.

Are adapted vehicles going to be discussed during any Fleet conversations with ISS?
If your vehicle requires any adaptions please make reference to this at your 121 or by contacting ISS directly
Will the new Head Office have EV charging available?
There are chargers at our Weybridge and SQB (London) offices with plans to install them at Stoke office. Birmingham will also have EV chargers.

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General

What if I am not at work on the first day of contract transfer?
If you are not scheduled to work on the first day, then you do not need to be there. Just come in as normal on your first working day after this date. Your employment will still transfer on the ‘go live’ date so that you keep your continuity of service. If you are scheduled to work on the go live day but you are unable to attend work, you must call in to let the us know you will not be at work, the reasons why and when you think you will be able to return to work

What should I expect next?
Over the coming months we will be engaging with any recognised Trade Union and elected Employee Representatives as part of the Collective Consultation. We will also be seeking to meet up with each of you to conduct a 121, this will be to confirm personal, as well as contractual, information to ensure we have the most accurate and up to date information on each of you prior to transfer.

Who do I tell about ‘reasonable adjustments’ that requires me to do my job effectively?
We would suggest raising this at your 121’s to ensure that we capture this prior to transfer and allow us to put these in place.

Depending on where ISS are based, would we get to work from home?
Your normal place of work and activities will be recorded at your 121 – from there we will evaluate as to the best working practices on an individual basis and advise where applicable.

Do ISS have an FM community?
Yes ISS do have a vast FM community. We work hard to ensure we support and facilitate an active network. 

Will LiveSafe continue into ISS? Or will there be an ISS alternative?
We will be introducing some new ISS systems, which you will be given training on. For systems you will be using from day one in your role, be assured that Mitie and ISS are making every effort to provide training for you in advance of Go Live.

Where and when will the ISS 1-2-1 meetings take place?
From July and the following weeks thereafter, ideally these will be conducted at your contracted place of work - but we will work with each individual to determine what works best

What is the Competency Passport initiative?
The Competency Passport initiative will be introduced to ensure full visibility and compliance of everyone visiting a DWP site. All supply chain/contractors including ISS employees and suppliers attending DWP sites will carry a ‘competency passport’ as part of their identification badge to ensure:
• they have authorised access to site
• the right level of competency to carry out the work
• they are aware of any essential H&S standards and site specific guidance before they start the work

Look out for more information soon.