Catherine is the senior lead responsible for DWP and all of our contracts in the Government sector. A successful member of the ISS UK & Ireland Senior Leadership Team, Catherine has extensive knowledge and experience having transferred into ISS in 2006 and with over 30 years in the FM industry.

​

How Catherine will be involved in the DWP Contract

The new partnership with DWP is hugely exciting for Catherine, she’s delighted to be bringing a passion for delivering services in the ISS Way to achieve outstanding customer experience. Catherine will be joining some of the Town Hall sessions and you may see her out on site.

​

What Catherine’s most excited about the new partnership with DWP

‘For me, positivity, diversity and ensuring that our people feel they belong is really important so I am looking forward to providing a warm welcome to the new DWP team. Everyone joining us will have opportunity to be who they want to be and achieve what they want to achieve at ISS –the world is your oyster!’

James has been appointed as the senior lead responsible for DWP contract. He has been part of the ISS UKI SLT for around three years and has been instrumental in the introduction and development of tools and programmes to support Supervisors and Managers across the UK & Ireland. 

​

How James will be involved in the DWP Contract

James is extremely excited about the new partnership and will be responsible for the ISS operational delivery from 1st October.

​

What James is most excited about the new partnership with DWP

I can't wait to get started! We have been preparing for the new contract for a significant amount of time now so I know the ISS team and I are all keen to meet the new team transferring to ISS and work together to deliver great things for DWP. 

With a background in commercial and public sector facilities management, Andrew joined ISS in 2022 where he has led some of our large, public sector key contracts.

​

Where you might see Andrew: With responsibility for the mobilisation of the contract with DWP,  Andrew will be working closely with the customers and colleagues transferring to ISS. He will be visiting various DWP sites over the coming months and presenting at some of the Town Hall sessions.

​

What Andrew's most excited for in the new contract with DWP

‘I’m really looking forward to meeting the new team transferring to ISS, it’s really important to me that everyone feels welcome and we can help everyone to embrace the exciting opportunity that joining ISS will provide. I know there is some huge talent in the current Workplace Services team so I’m keen to meet them and start working with them to deliver outstanding performance for the customer.'

Dev has had experience of leading many different and large-scale TFM contracts within ISS such as Burberry, LEGO, Samsung, Royal Mail and most recently in the mobilisation of the Government Department, Defra. 

​

Where you might see Dev: Dev will be bringing a wealth of expertise and experience to the DWP contract and will be heavily involved in the operations and governance across all sites and soft services to ensure we deliver and transition the services from 1st October onwards. He'll also be present at the Town Halls and 121 discussions to get to know colleagues transferring to ISS. 

​

What Dev's most excited for in the new contract with DWP

'We’re looking forward to delivering customer-centric, operational excellence to DWP so I’m looking forward to meeting and working with the teams to ensure we make that happen when we start the new partnership on 1st October.'

Having worked with the government sector in ISS for over 20 years, Sarah has a huge amount of experience delivering integrated workplace services for our customers. She is joining the DWP mobilisation project team from our contract with the Government Property Agency (GPA) where she was based in Whitehall, London.

​

Where you might see Sarah: Sarah will initially be involved in the Town Halls and 121 discussions with colleagues transferring to ISS to get a full understanding of the services being delivered. After that, she will be working with the transferring team to ensure we deliver an excellent standard of Workplace Services across the DWP estate.

​

What Sarah's most excited for in the new contract with DWP

‘I’m really pleased to have joined the team on the DWP contract mobilisation and look forward to sharing my knowledge of the Government sector and TFM contracts to support a really smooth mobilisation.’

Steven has been with ISS for eight years working across several public sector contracts including leading TFM services at University of West of Scotland. We’re pleased that Steven will be bringing his operational experience and expertise to the mobilisation of the DWP contract.

​

Where you might see Steven: Steven is based in Central Scotland so will be focused in the North. You might spot him at the Town Halls and 121 discussions where he will be meeting individuals transferring to ISS. He is also leading the development of a great new initiative which will ensure compliance and competency across the contract - you'll hear more about that soon!

​

What Steven's most excited for in the new contract with DWP

'I’m really looking forward to bringing the service to life for our new team at DWP and also instilling the ISS safety culture; ‘Safe Choices’ from the start.'

Having TUPE’d over to ISS from Mitie in April 2024 leading the operational team within Defra, Sarah has joined the DWP project team, bringing her experience of her transition along with her vast knowledge of mobilisation and TFM contracts to the DWP mobilisation.

 

Where you might see Sarah: Sarah is involved in various workstreams of the mobilisation, one area being the development and alignment of ISS and DWP processes whilst supporting the technology workstream ensuring systems are developed in line with operational requirements. 

 

What Sarah is most excited for in the new contract with DWP

'I’m very much looking forward to meeting the team on the Townhalls and 121’s and also supporting people through transition as we mobilise and stabilise. I am very excited to be part of the new partnership and look forward to the journey ahead!'

With a passion for people, Lauren’s areas of expertise include leadership, development and talent and with a background that is entirely focused on people, her core focus during the mobilisation will be the colleagues joining ISS. 

​

Where you might see Lauren: Lauren will be overseeing the welcome of colleagues into ISS so will be leading the Town Hall and 121 schedules so that we can meet everyone. She will also be working to set up learning and development, inductions, career pathways and the management of talent joining ISS.

​

What Lauren's most excited for in the new contract with DWP: ‘People are the most important and essential element of the new DWP and ISS partnership and for the team transferring to ISS, this change may be unsettling. However, we have a great team of people from ISS who are committed to making that journey as easy as possible and to reassure colleagues they are joining a fantastic organisation. We want them to thrive at ISS!’

After spending time in the Armed Forces, Liam joined ISS to work in Projects and Engineering and has delivered complex and high-value projects for customers such as asset replacement programmes for fabric and M&E across national estates, office refurbishments, renewable energy installations, dilapidations for offices and retail branch closure programmes.

​

Where you might see Liam: Liam will be involved in the Town Halls and 121 discussions with colleagues transferring to ISS. He will also be working with the DWP Capital Projects team to ensure that he fully understands the estate and the needs of DWP.

​

What Liam's most excited for in the new contract with DWP

‘I’m looking forward to meeting the colleagues involved in delivering Projects for DWP so that we can work together to drive successful project delivery to help the customer achieve their ‘Smaller, Better, Greener’ vision.’

Thomas joined ISS in 2016 and has supported many new contracts and the transfer of colleagues into ISS including Government Property Agency (GPA), BEIS (Department for Business, Energy and Industrial Strategy) and Croydon University Hospital.

​

Where you might see Thomas: Hugely experienced in the TUPE process which is the transfer of individuals to a new organisation, Thomas will be leading the Town Hall and 121 schedules and ensuring we meet and onboard every individual joining ISS. He will be leading discussions with the unions and employee representatives throughout the consultation.

​

What Thomas is most excited for in the new contract with DWP

‘My most important job is to ensure that everyone transferring to ISS is fully informed and confident in the process and change of contract. Once we are through this transition, we’re looking forward to really engaging with our new team and welcoming them properly into the ISS family on 1st October.’

At ISS, we pride ourselves on having a dedicated and professional Project Management Office (PMO) function that ensures all projects are managed efficiently and effectively. Aurelija is an integral part, providing a wealth of knowledge and expertise to the team.

​

Where you might see Aurelija: Based in London, Aurelija will be actively supporting the People & Culture, Social Value, and Health & Safety aspects of the contract, helping to facilitate 121 discussions and the smooth transfer of individuals to ISS. Her support will help to ensure a seamless transition for everyone involved.

​

What Aurelija is most excited for in the new contract with DWP

‘I' will be supporting the team to make sure things are on track and that we have thought of everything! Ultimately, I'm really looking forward to welcoming many new colleagues to ISS and bringing to life the activities we have been diligently working on during the mobilisation. There is alot to do but we have a fantastic team working on the project to ensure a positive and seamless change.'