Your Upcoming ‘121 Meeting’ with ISS
​From July, ISS is planning to hold ‘121’ meetings with all colleagues working on DWP and transferring to ISS from 1st October, 2025. We will reach out to you to arrange a suitable time and date.
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The ‘121’ is a meeting will be an individual meeting between you and an ISS representative so that we can confirm your personal and contractual details. It also provides an opportunity to verify your Right to Work and any Professional Certifications relevant to your role, if applicable.
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ISS will aim to schedule the 121 during your working hours and at your contractual place of work. If you are mobile or not assigned to an office, we will work with you to agree an alternative location.
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Here are a few FAQs about what to expect at the 121:
Who will be carrying out my 121 Meeting?
The 121 will be hosted by an ISS Supervisor/Manager. Due to the large number of colleagues transferring to ISS, we will be organising more than 2000 meetings so we have enlisted the help of many colleagues from across ISS to reach everyone.
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What personal details do you need?
We will need your full name, current address, contact telephone number, personal email address, date of birth, National Insurance Number, Next of Kin (Name/Address/Phone number), and Bank details (Account number, Sort Code, Account Holder's name).
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Why do you need an email address?
Your email address is required to set you up on our Learning & Development systems (LMS) for training purposes, to provide access to your online payslip, and for any additional vetting requirements essential for your role.
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What contractual details do you need?
We will verify the details provided by your current employer to ensure accuracy. This includes, but is not limited to, Job Title, Contractual Place of Work, Holiday Entitlement, Sickness Entitlement, Salary/Hourly Rate, and Contractual Weekly Hours.
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What if I don’t know my contractual terms?
We will already have this information and will confirm it with you during the meeting.
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What Right to Work documents do I need to provide?
Please refer to the attached documentation list for details.
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What certifications do I need to provide?
Any professional or trade qualifications related to your line of work should be provided.
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Can I ask questions?
Yes, you will have the opportunity to ask questions. However, the person conducting your 121 may not be able to answer all of them immediately. Your questions will be logged and, if generic, added to our FAQs on the ISS/DWP website. If the question is personal, we will provide a follow-up response via your personal email address.
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Having proof of Right to Work (RTW) is a legal requirement in the UK. Employees are therefore required to provide this information. This includes employees who join through a TUPE transfer.
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Please use the information below to understand which original documents are required as evidence and remember to bring your RTW evidence to our 121 which we will confirm with you shortly.
These must be original documents – you cannot provide photocopies or digital photographs.
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All employees must provide:
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Proof of Address - such as a driving licence, council tax letter dated within the last 12 months or a utility bill from the last 3 months
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Proof of National Insurance number, such as your NI card, a P60 or a letter from HMRC
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Your Bank Account number & sort code
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Next of Kin details – name, address and contact number
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Proof of Identity - the different requirements are as below. Please note: if documents provided are not in your current name, proof of name change is required (e.g. marriage certificate, deed poll or decree nisi)
​​​​Proof of Identity Documentation - Guidelines
UK Employees Only
You must provide any ONE of the following -
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Passport​ - Either UK, Ireland, Isle of Man or Channel Islands
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Birth/adoption certificate and National Insurance document (P60, P45 or payslip from a previous employer, NI card or government agency letter). The birth certificate should be from the UK, Ireland, Isle of Man or Channel Islands
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Certificate of naturalisation/registration and National Insurance document (P60, P45 or payslip from a previous employer, NI card or government agency letter)
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Republic of Ireland passport card
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A document issued by the Bailiwick of Jersey, the Bailiwick of Guernsey or the Isle of Man, with limited leave to remain or indefinite leave to remain
EU National Employees Only
You must provide any ONE of the following -
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An online Home Office check confirming EU Settled or EU Pre-Settled status (you will need to bring your ‘share code’ so that this can be checked online)
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A document issued by the Home Office showing that the holder has made an application for leave to enter or remain under Appendix EU to the immigration rules on or before 30 June 2021 together with a Positive Verification Notice from the Home Office Employer Checking Service.
Non-EEA Nationals
You must provide any ONE of the following -
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Current Biometric Residence Permit with limited leave to remain or indefinite leave to remain (front and back of card required)
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Current Immigration Status Document (ISD) with limited leave to remain or indefinite leave to remain, and National Insurance document (P60, P45 or payslip from a previous employer, NI card or government agency letter)