Key Information about the new contract with DWP

From 1 October, 2025, as part of the Department for Work & Pensions (DWP) Workplace Services Programme, ISS started the new partnership with DWP to deliver cleaning, catering, technical services, and workplace experience services to the DWP sites across the UK.

Here is some key information about the new contract:

Quick Guides

Click here to see a selection of Quick Guides to answer questions for areas such as Cleaning, Catering, Clocking-In, Health & Safety, ServicePoint, Finance, Systems, Payroll, People, Engineering, IT and Day 1 Contacts from 1 October until you receive training and inductions.

Birmingham Workplace Guide

If you will be working from the new ISS Birmingham Office, here is a workplace guide with information on how to get there and the facilities available.

Key Service Changes from 1st October

It will be 'business as usual' from October 1st but there to be a few changes to TFM for DWP. Here's a summary of what to expect.

DWP Key Service Changes for transferring

Questions about the transfer and your individual circumstances

If you have any questions, please speak to your Manager or email the ISS P&C TUPE team on: DWPtupe@uk.issworld.com

About the New Contract

The ISS team delivered a presentation in the Town Hall sessions earlier in the year. If you weren't able to join us, you can find the slides about the new contract here

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